SVC_TOC

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CHAPTER I INTRODUCTION

Section 1.1 Intent of Service Policy Manual.

Section 1.2 Contact Information and Location of Utility Records and Service Policy Manual.

Section 1.3 Changes to Policies and Procedures.

CHAPTER II DEFINITIONS

CHAPTER III CUSTOMER SERVICE POLICIES

Section 3.0 Application For Service.

a. Application Submittal
b. Application Contents.
c. Approval/Denial of Application for Utility Service.
d. Reasons for Denial of Service.
e. Insufficient Reasons for Denying Service.
f. Classification of Service and Applicable Rates
g. Service Installation and Authority to turn on utilities.

Section 3.1 Customer Deposits.

a. Criteria For Initial Service Deposits.
b. Criteria For New or Additional Service Deposits.
c. Utility Deposit Calculation.
d. Interest On Deposits.
e. Deposit Receipts.
e. Deposit Receipts.
f. Refund/ Application of Deposits.
g. Unclaimed Deposits.

Section 3.3 Billing/Billing Information.

a. Minimum Bill.
b. Billing Form.
c. Bill Payment Terms.
d. Partial Payments.
e. Returned Checks And Automatic Clearing House Rejects.
f. Adjustments of Bills.
g. Level Payment Plan (Budget Billing).

Section 3.4 Service Disconnection Procedures.

a. Disconnection of service to customers for nonpayment of a bill or deposit shall be in accordance with the following procedures.
b. Exceptions to Disconnection of Service.

Section 3.5 Customer Obligations.

a. Acceptance of Service Rules.
b. Reading of Meters.
c. Damage to Utility Equipment/Facilities.
d. Customer Premises/Utility Access.
e. Notice by Customer To Terminate Service.
f. Moving/Altering of Utility Equipment.
g. Attachment of Equipment
h. Resale of Service/Providing Utility Service to Others.
i. Prohibited Equipment Installations.
j. Implementation of Energy Conservation Standards.

Section 3.6 Customer Services.

a. Customer Assistance Programs.
b. Emergency and Temporary Disconnections.
c. Service Calls.
d. Customer Requested Meter Tests and Referee Tests.
e. Customer Assistance with Abnormal Utility Consumption.

Section 3.7 Customer Communications.
Section 3.8 Customer Privacy.

CHAPTER IV GENERAL SERVICE POLICIES

Section 4.1 General Utility Line Construction Methods.

a. Wire Installations on City Utility Poles.
b. Excavations.
c. Protecting the Public.
d. Inspection of Lateral/Service Line.
e. Backfilling of Public Property.
f. Interruption of Service.

Section 4.2 Meters - For Gas, Electric and Water Utilities.

a. Meter Ownership/ Installation.
b. Individual Metering.
c. Special Metering Installation.
d. Meter Register.
e. Meter Testing.
f. Meter Location.

Section 4.3 Utility Line Extensions/Relocations/Modifications.

a. Main/Distribution System Line Extensions.
b. Lateral/Service Line Extensions.
c. New Sub-Divisions.
d. Special Underground Service.
e. Non-residential low use extensions.
f. Temporary Line Extensions.
g. Line Extension Costs.
h. Relocation of Utility Facilities.

Chapter V SPECIFIC SERVICE POLICIES

Section 5.1 Electric Supplemental Service Policies.

a. Service Characteristics.
b. Engineering Practices.
c. Special Condition of Service.
d. Requirements of Electric Motors.
e. Corrective Equipment.
f. Arc Welding Installations.
g. Security Lighting.
h. Large Power Contracts.

Section 5.2 Supplemental Gas Service Policies.

a. Service Characteristics.
b. Engineering Practice.
c. Special Conditions of Service.
d. Gas Appliances.
e. Gas Contract Service.
f. Interruptible Gas Service.
g. Gas Transportation Services.

Section 5.3 Supplemental Water Service Policies.

a. Service Characteristics.
b. Engineering Practice.
c. Water Line Tap.
d. Lateral/Service Line Costs Installations/Permits
e. Lateral/Service Line Construction Materials/Methods.

Section 5.4 Supplemental Sanitary Sewer Service Policies.

a. Service Characteristics.
b. Engineering Practice.
c. Sewer Line Tap.
d. Lateral/Service Line Costs Installations.
e. Lateral/Service Line Construction Materials/Methods.
f. Sanitary Sewer Connection Required.
g. Private Sewage Disposal Systems.
h. Damage To Building or Public Sanitary Sewer.
i. Special Waste Disposal.

Section 5.5 Telephone, Cable and Internet.

a. Telecommunications and Cable Television Service Characteristics.
b. Telecommunications and Cable Television Service Availability.
c. Types of Services.
d. Engineering Practices.
e. Ownership of Inside Wiring and Plant Installed in Customers' Facilities.
f. Right to Own Equipment.
g. Prohibition Against Rebroadcast or Retransmitted Signals.
h. Digital Cable Television Services.

CHAPTER VI UTILITY RATES AND FEES

Section 6.1 Rate Classifications for Service

a. Classifications of Service.
b. Interpretation of Classifications.

Section 6.2 Minimum System Support Charge Applicable.

Section 6.3 Liens for Nonpayment

Section 6.4 Water Utility Rates.

Section 6.5 Wastewater Utility Rates.

Section 6.6 Electric Utility Rates.

6.6.1 Residential Rate.
6.6.2 Non-Residential, Non-Demand Rate
6.6.3 Industrial Non-Residential, Demand Rate
6.6.4 Non-Residential, Demand, Interruptible Rate.
6.6.5 Non-Residential, City Interdepartmental Rate.
6.6.6 Other Services.

Section 6.7 Gas Utility Rates.

6.7.1 Gas Utility Rates for all Classes of Service.
6.7.2 Wholesale Gas Adjustment Charges.
6.7.3 Gas Supplies.

Section 6.8 Garbage Collection Rates.

Section 6.9 Cable Television Services.

6.9.1 Service Tiers.
6.9.2 Analog Premium Channels.
6.9.3 Digital Premium Multiplexes
6.9.4 Pay-Per-View.
6.9.5 Digital Music Express.
6.9.6 Miscellaneous Charges

Section 6.10 Telephone Services.

6.10.1 Basic Service.
6.10.2 Long Distance
6.10.3 International Long Distance Rates
6.10.4 Calling Features
6.10.5 Calling Feature Packages
6.10.6 Telecommunications Surcharges
6.10.7 Miscellaneous Telecommunications Rates
6.10.8 Mileage Rates
6.10.9 End User Common Line Charge (Subscriber Line Charge)
6.10.10 ISDN Line Charges
6.10.11 Switched Access Service
6.10.12 Channel Signaling Network Connection
6.10.13 Directory Assistance Service
6.10.14 Operator Transfer Service
6.10.15 Special Access Service
6.10.16 Other Services
6.10.17 Miscellaneous Services
6.10.18 Special Federal Government Access Services
6.10.19 Special Facilities Routing of Access Services
6.10.20 Special Service or Arrangements
6.10.21 Miscellaneous Charges

Appendix A Payment Agreements

Appendix B Utility Forms/Notices- Reserved.

You can download a .pdf file here. It is a 51 page document. Download 740Kb.
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