Section 1.1 - Intent of Service Policy Manual.

These policies and procedures have been promulgated by the City Council of the City of Hawarden, Iowa, and are designed to promote consistency, equity and quality service to all customers. They are supplementary to and don't intentionally conflict with other regulatory authorities including the State Law of Iowa, Federal Communications Commission and the Iowa Utilities Board. These policies shall be subject to change from time to time to comply with changes in law, and rules and regulations issued by the agencies listed above.

This service policy will inform customers, architects, engineers, contractors, inspectors and other interested parties of the conditions governing the use of utility services provided by the City of Hawarden. The policies are applicable to all service agreements and contracts, unless otherwise provided in such agreements.

These service policies are intended to broadly govern operation of the City's utilities. Where a policy cannot be reasonably applied to a specific situation, the utility reserves the right to act in an adjudicative capacity to resolve such conflicts.

Section 1.2 – Contact Information and Location of Utility Records and Service Policy Manual.

1. The City's utility records and Service Policy Manual are maintained at the City’s Utility Offices located at 700 7th Street, Hawarden, Iowa. The phone number during normal business hours is (712) 551-2565. After hours contact 712-551-2565 and instructions will be given on how to reach utility personnel in case of emergencies.
2. All written correspondence should be addressed to the City of Hawarden, Attn: Utilities, P.O. Box 231 Hawarden, Iowa 51023.
3. E-Mails may be sent to: "city@cityofhawarden.com".
4. The City's Service Policy Manual and certain utility forms are maintained on the Internet at the City's website at www.cityofhawarden.com under "Utility Service Rules".

Section 1.3- - Changes to Policies and Procedures.

These policies and procedures are subject to amendment, modification or termination if required by applicable federal law, regulations of the FCC, regulations of the IUB, or actions of the Utility. The Utility shall notify customers of any changes to the approved policies and procedures contained in this document by written notification in the monthly newsletter included with monthly billing statements. If an ordinance is passed by the City Council concerning Utility Policies and Procedures or Rate Changes, it will be published in the local newspaper and notification also included in account holders monthly billing statements.