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Digital Cable Television FAQ
Frequently Asked Questions
If your question isn't answered, please call us at 551-2565 or email us
Will I need a set top box for every TV?
No, You will only need a box for the TV's you would like to receive digital service on. Your other TV's will still receive basic cable service without a set top box.Do I need a set top box for digital TV?
Yes. The signal received by our system will need to be decoded before your TV can read it. The box provides this function. It sits between the cable and your TV like a VCR. Usually you set your TV to channel 3 and use the remote control on the digital box. The remote included with the set top box can be set up to work with your existing TV.
Why do I need a telephone line connected to my set top box?
The phone line is used for billing. Once per week a signal is sent to your box through the phone line which gathers the information we need to prepare your bill. It will keep track of Pay-per-view information and does NOT collect any other information. A separate line does not need to be installed. The set top box is not continuously connected over the phone line. Our technicians will instruct you on ways that your current line can be connect to the set top box.
How to I order Digital Television from HiTec?
Four Simple Steps
- One You must be a current cable basic package subscriber ($27.50).
- Two Call the HiTEC office at 551-2565 and order our Digital Television Package ($16.00)
- Three You can then choose from one of our Digital Premium Multiplexes [HBO, Cinemax, ShowTime/TMC, Starz] These packages can give you as many as 17 premium movie channels.
- Four After choosing your programming, a HiTec technician will visit your home to install the set top box. In order to install the box, you will need a telephone jack relatively close to your TV. A phone line is used to obtain billing information for the digital service. There is no need for a dish on your home.
- Five Sit back and enjoy. We will handle the installation and set up for you. If you choose to add or remove Packages, that can be done with a simple phone call to HiTEC.
How will this affect my basic cable?
If you choose not to subscribe to digital, your current service price will not change.